Booking Conditions
Booking Your Day Trip
We are Vagoda Tours Limited having our registered office at Vagoda Tours Limited, Redhill House, Saltney, Chester, Cheshire, CH4 8BU, registered in England and Wales under company number 17102534. Our Booking Conditions set out what we expect from each other when you book a day trip with us.
When you book your day trip, directly through us, or through a travel agent, you accept our Booking Conditions on behalf of everyone travelling with you. We will only deal with you, the lead booking name in all correspondence, either on the phone or in writing. If you have booked through a travel agent, you must deal with them directly.
You must be an adult when you book. Anyone aged 0 to 17 years old must be accompanied by an adult aged 18 years or older unless otherwise arranged with our Assisted Travel Team.
When we say “you” and “your”, we mean you, as the lead booking name or you and everyone travelling with you, depending on the context.
Our Booking Conditions along with the relevant details in the Booking Confirmation is the entire contract between us for your day trip.
Our Booking Conditions are made under the laws of England and Wales. You submit the exclusive jurisdiction of those courts. However, you can choose the law of Northern Ireland or Scotland, but only if you live there.
Providing Information
You must ensure that all information you give us is correct. We’ll use the personal data you give us in line with our Privacy Policy. You must pass on any information we give you to everyone travelling with you.
If you have reduced mobility or are not self-reliant, you must tell us before you book your day trip by calling our Assisted Travel Team.
The Price You Pay
When you book your day trip, you must pay at least a deposit of £15 per person to us directly or to your travel agent, unless it is within 6 weeks of your day trip, when you must pay in full. At least 6 weeks before you go on your day trip, you must pay the full balance to us directly or to your travel agent. If you don’t, we’ll cancel your day trip booking and charge you a cancellation charge.
When you book your day trip, we’ll send you a Booking Confirmation, either by email (free) or post (charge for postage) within 7 days. If you have made your booking through a travel agent, we’ll send you a Booking Confirmation to them by email within 7 days.
Mistakes can happen, so if any price on your Booking Confirmation, our booking systems, and/or website is obviously wrong, a booking made based on that price won’t be valid, we reserve the right to cancel it and refund you unless you want to pay the correct price.
Prices can change from time to time. Should the price of your day trip decrease in price, we won’t refund the difference, similarly, if the price of your day trip increases, we won’t charge you any extra.
If We Cancel Your Day Trip
All of our day trips require a minimum amount of participation to operate, so if the minimum amount is achieved, we may cancel your day trip and refund all monies paid, including previous amendment fees and cancellation charges.We aim to give you the day trip that we promise; however, as we plan our day trips a long time in advance, sometimes things can change. We can make a change at any time, but we’ll always endeavour to let you know before your day trip.
Departure times will be sent to you approximately 7 to 5 days prior to departure and will be shown on your final travel documentation which will be sent to you. Coach types can change and some facilities such as advertised drinks facilities, seat pitch, reclining seats, and toilets may not be available.
Occasionally, we may have to make a major change to your day trip, such as the arrival point at the destination.
If we make a major change, and you choose to cancel your day trip, we will refund all monies paid, except previous amendment fees and cancellation charges.
If You Cancel Your Day Trip
To cancel your day trip, you must tell us or travel agent as soon as possible, to avoid higher cancellation charges.
When you cancel your day trip, we’ll send you a Cancellation Confirmation, either by email (free) or post (charge for postage) within 7 days. If you have made your booking through a travel agent, we’ll send you a Cancellation Confirmation to them by email within 7 days.
You must pay a cancellation charge which covers our administration costs and compensates us for the risk that we do not resell your day trip. The cancellation charge is based upon how long before your day trip you tell us, or your travel agent, that you need/want to cancel.
| Time Before Your Day Trip That You Cancel | Cancellation Charge |
| 6 Weeks + | Loss Of Deposit |
| 5 to 4 Weeks | 50% |
| 3 to 2 Weeks | 75% |
| 1 to 0 Weeks | 100% |
Even if the cancellation charge is lower than the deposit, your deposit will not be refunded. We may not also be able to refund some elements of your day trip booking, such as experiences and theme park tickets.
If you are cancelling because of an extraordinary or unavoidable circumstance happening at your destination that will significantly impact the performance of your day trip, such as civil disturbance, fire, health risks, industrial disputes, natural disaster, nuclear disaster, riots, severe weather, terrorist activity, war (and/or threat of war), we’ll waive our usual amendment fee and cancellation charges.
If You Change Your Day Trip
You can more often than not, make changes to your day trip. The following table shows the amendment fees that we charge. Where we treat your change as a cancellation, you pay the cancellation charges instead of an amendment fee. If the new day trip is more expensive and you make the change more than 6 weeks before, we will waive the amendment fee.When making the change, the price of your amended day trip will be based upon the price that applies on the day you make the change.
You may transfer your day trip to someone else, if you give us at least 3 days' notice by calling our Customer Support Team.
| Type Of Change | More Than 6 Weeks | Less Than 6 Weeks |
| Date | No Fee | Cancellation |
| Destination | No Fee | Cancellation |
| Name | No Fee | No Fee |
| Pick Up Location | No Fee | No Fee |
On Your Day Trip
Behaviour
We can refuse to accept you on your day trip or continue dealing with you, if we believe is abusive, disruptive and/or threatening or you are found to be intoxicated. The Coach Driver(s) have the authority to remove you from the vehicle at any time, irrespective of its location.
No further assistance will be provided to you and you will be responsible for your own return home.
Experiences
Many experiences offered by us are operated by third parties, such as CADW, English Heritage, The National Trust, and Viator. If you buy one of these, you’ll be contracting with the supplier directly, we act only as an agent and have no liability for the performance of that contract. Our Booking Conditions do not apply to any contract for experiences or other services.
Timings
Our day trips generally arrive at the destination 12:00 and depart at 18:00 from the same location that you arrive. To ensure that we maintain our schedule, an on time departure is paramount.
It is your sole responsibility to ensure that you have boarded the coach on time. If you are delayed, it is imperative that you call our Duty Office, if you anticipate any delay to your return to the coach departure location. If you miss your return coach, you will be responsible for your own return home.
Timings may be affected by factors beyond our control, such as traffic and weather conditions.
If Things Go Wrong
An Issue On The Day
It is rare things will go wrong, but we are fully prepared if they do. If you are in difficulty whilst on your day trip, you must speak to your Coach Driver(s) if it is an issue whilst you are on board the coach, or call our Duty Office, including prior to pick up from your joining location.
If You Have A Complaint
If you’re not satisfied when you return home, contact our Customer Service Team by emailing us at customer.service@vagodatours.co.uk or in writing to Customer Service, Vagoda Tours Limited, Redhill House, 41 Hope Street, Saltney, Chester, Cheshire, CH4 8BU within 28 days of coming home, so we have the ability to effectively investigate your complaint.
We will endeavour to reply to your complaint full within 28 days of receiving your complaint.
